Terms and Conditions
Welcome to CombiCert. Please read these Terms and Conditions carefully before engaging our plumbing, gas, and boiler installation or servicing services. By booking or using our services, you agree to be bound by these terms.
1. Service Description
CombiCert provides professional plumbing, boiler installation, servicing, repair, and safety inspection services throughout Telford and Shropshire. All services are carried out by Gas Safe registered engineers adhering to current safety regulations.
2. Quotation and Payment
All quotes provided are estimates based on available information. Final pricing may vary depending on additional works or unforeseen circumstances. Payment is due on completion of work unless otherwise agreed in writing.
Accepted payment methods include cash, credit/debit card, and bank transfer. Late payments may incur interest or collection fees.
3. Appointment and Cancellation
Appointments must be scheduled in advance. Customers must provide at least 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may be subject to a cancellation fee.
4. Access and Customer Responsibilities
Customers must provide safe and clear access to the work site, including access to gas and electric supplies. Any delays caused by restricted access or unsafe conditions may result in additional charges.
5. Liability and Warranty
CombiCert warrants that all work is performed in a professional and compliant manner. We provide a standard workmanship warranty on installations and repairs. However, we are not liable for indirect, consequential, or incidental damages, including but not limited to property damage, loss of use, or personal injury caused by third parties or improper use after completion.
6. Health and Safety
All engineers are Gas Safe registered and follow strict health and safety protocols. Customers must not attempt to interfere with installations or repairs and must ensure the property is safe for engineers to work.
7. Complaints and Disputes
If you have concerns about our services, please contact us promptly to allow us to address the issue. We will aim to resolve disputes amicably and fairly.
8. Governing Law
These Terms and Conditions are governed by English law. Any disputes shall be subject to the jurisdiction of courts in Shropshire.